Terms and Conditions

Effective for all bookings

Premier Solution Services

Address: 3 kingsway, Quedgeley, Gloucester, GL2 2AZ

Phone: 0330 126 0365

Email: info@premier-solution-services.com

Premier Solution Services is a mobile makeup service operated by George Perry, based in Gloucester, UK.

By booking an appointment or using this website, you agree to the following Terms and Conditions.

1. The Service

I provide mobile makeup at your home, hotel, or venue for bridal, bridal party, special occasion, and photoshoot bookings. To carry out the appointment, you must provide:

  • A well-lit space with a chair and a table or flat surface to work from.

  • Access to a power outlet for lighting or styling tools, where needed.

  • Accurate information about your skin type, sensitivities, allergies, or previous reactions before the appointment.

  • Details of any recent skin treatments, such as chemical peels or injectables, that could affect the appointment.

Where possible, I recommend a patch test at least 24–48 hours before your appointment if you have known skin sensitivities or are trying new products for the first time. If accurate information is not provided in advance, or a safe and suitable working space cannot be provided, I reserve the right to refuse or cancel the appointment.

2. Bookings & Deposits

Securing Your Appointment: A non-refundable deposit is required to secure every booking. The deposit will be deducted from your final bill.

Confirmation: Your appointment is only confirmed once the deposit has been received and written confirmation has been sent.

3. Cancellation & Rescheduling

As I organise my schedule and travel around confirmed appointments across Gloucester:

  • More than 48 hours’ notice: The deposit is retained, but no further cancellation fee applies. Where possible, I will offer to transfer the deposit to a new date.

  • 24–48 hours’ notice: 50% of the remaining balance is payable, in addition to the deposit.

  • Less than 24 hours’ notice or no-show: 100% of the total service fee is payable.

If I arrive and cannot access you or the agreed venue, the appointment will be treated as a no-show.

4. Late Availability

I allow a 15-minute grace period. If you are unavailable 15 minutes after the scheduled start time, the appointment may be cancelled and the full service fee will remain payable. For time-sensitive bookings such as weddings, please build in extra time where possible.

5. Satisfaction & Adjustments

No Cash Refunds: Due to the nature of the work, I do not offer cash refunds once a service has been completed and approved.

Checking the Look: Before I leave, I will check the finished look with you. Please raise any concerns at this stage, as I am unable to return to make adjustments once I have left, particularly for time-sensitive events such as weddings or photoshoots. This does not cover:

  • Reactions caused by allergies or sensitivities that were not disclosed in advance.

  • Natural fading, transfer, or wear of makeup over the course of the day due to heat, sweat, tears, touching the face, or weather conditions.

  • Change of mind about the agreed look after the appointment has taken place.

6. Health & Hygiene

I use clean, sanitised brushes and tools between clients, and single-use applicators where appropriate. I am not responsible for reactions to products where allergies or sensitivities were not disclosed to me in advance. Makeup services are cosmetic only and are not a substitute for medical or dermatological advice.

7. Pricing & Payments

Prices may change over time; however, the price confirmed at booking will always be honoured. Additional charges may apply for:

  • Additional people beyond the headcount agreed at booking, for bridal party appointments.

  • Travel beyond my usual coverage area.

  • Early start times outside my normal working hours.

All additional fees will be discussed with you before proceeding where possible.

8. Limitation of Liability

I will carry out the service with reasonable care and skill. I am not liable for:

  • Reactions caused by allergies or sensitivities not disclosed to me in advance.

  • Natural fading or changes to the makeup over the course of the day.

  • Indirect or consequential losses.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so under UK law.

9. Force Majeure

I shall not be liable for delays or cancellations caused by circumstances beyond my reasonable control, including but not limited to severe weather, illness, accidents, or government restrictions.

10. Privacy

I collect your name, address, and contact details, along with any skin or allergy information you share, solely to manage bookings and provide my services. Personal data is handled in accordance with my Privacy Policy.

11. Consumer Rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.